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Terms & Conditions

Thank you for using our products and services! By using the services you agree to these terms and conditions. Please read them carefully.

This document will not be filed, it will only be concluded in electronic form, it is not a written contract, it is written in Hungarian, does not refer to a code of conduct. If you have questions about the operation, ordering and shipping process of the webshop, we will be at your disposal.

1. PROVIDER'S DETAILS:

Name: Diapolo Media Kft. (Diapolo Media)
Head office: 222 Nagytetenyi Street, Budapest, 1225
Location:  222 Nagytetenyi Street, Budapest, 1225
E-mail: info@diapolomedia.hu
Phone number: +36 70 459 9906
Company registration numbe: 01-09-209405
Tax number: 17782036-5-43
Registering authority: Fővárosi Bíróság
Privacy registration number: in progress ...
Language of the contract: Hungarian

2. BASIC PROVISIONS

2.1. For the interpretation of this Code and for the interpretation of the Code, Act V of 2013 on the Civil Code ("Law") and Electronic Commerce Services, 2001 on certain aspects of the interconnected services of the information society. year CVIII. (Elker Tv.) Act, and on the detailed rules of contracts between consumers and businesses, 45/2014. (II.26.) Government Decree.  The mandatory provisions of the law are governed by the parties without any specific clauses.

2.2. This Policy shall remain in force as of the 1st of October 2014 and remain in effect until revocation. The Service Provider is entitled to modify the Rule unilaterally. Amendments to the Service Provider shall enter into effect 11 (eleven) days on the websites. Users use the websites to accept that the control of all the regulations via the web pages is automatically valid.

2.3. If you enter the webpage of the diapolomedia.hu, the web site operated by a Service Provider or any of its contents in any way - if you are not a registered user of the diapolomedia.hu webshop, you are required to know the Terms of Use. If the User does not accept the terms, he or she is not authorized to view the content of the webshop.

2.4. The Service Provider reserves all rights to the web shop's website, with all its details and their content and the distribution of the website. It is prohibited to download, store, process and sell content or details of the webshop without the written consent of the Service Provider.

3. RANGE OF ACQUIRED PRODUCTS AND SERVICES

3.1. Displayed products can only be ordered online and in person. The prices shown on the products are in HUF, they include the statutory VAT, but do not include the delivery fee. No extra packaging fee will be charged.

3.2. In the web shop, the Service Provider details the name, description and product of the product. Images displayed on a product datasheet may differ from reality, as an illustration. We are not responsible for the difference between the image displayed in the webshop and the actual appearance of the product.

3.3. If a promotional price is introduced, the Service Provider fully informs users about the action and its exact duration.

4. ORDERING PROCESS

4.1. After signing up, you will be signed in or you can start shopping without registration.

4.2. The user specifies the parameters of the printing product you want to purchase and then the number of pieces. This page calculates the price of the product accordingly.

4.3. Click on the "Cart" icon to place the selected products in the user basket. The user can view the content of the basket at any time by clicking on the "Basket Content" link.

4.4. If you want to add more items to your basket, you can do so by clicking the "Continue Shopping" link in the pop-up window. If you do not want to buy more products, click on the "Cart Contents" link to check the number of products you want to buy. You have the option to delete a given item from your basket or change its quantity. You will need to enter this new quantity and click on the "Update" button.

4.5. To continue purchasing, you must log in to the system. After logging in, click on the "Shopping Cart" link, clicking on the "Cashier" button in the window that appears or clicking on the "Buy" button in the "Shopping Cart" view.

4.6. On the Data Verification page, the User can verify if the data he/she has provided during the registration is correct . If the data are correct, press the "Next" button to proceed to the "Delivery" page

4.7. On the "Delivery" page, the User can selects the delivery mode. User can change the shipping address under "My details".

4.7.1. In person pick up : Pick up your order personally at 222 Nagytetenyi Street, Budapest, 1225. To access our printing office, please use our large parking lot next to the main gate.

4.7.2. Delivery by courier service: Homepages are delivered by your own courier and DPD courier service. The delivery time is 1-2 working days after the order is made. In extreme weather conditions, the delivery time may differ from the one shown in the offer. Diapolo Media and Graphic Studio are not responsible for delivery delays. In the case of unpacked, returned packets, the return shipping fee will be charged to the customer, and we will be able to resume sending it again only if the package is reimbursed in advance. In case of delivery, the customer must check the order after receiving the package. You may post your claim to the Service Provider after your product has been received.

4.9. Payment methods:

4.9.1. Money transfer in advance: Select whether you want to pay for your order before picking it up.

4.9.2. Cash payment: Select when you want to settle the order value when you receive the package personally.

4.9.3. Payment by credit card: choose to settle the value of your order with a credit card before you receive it. By accepting the payment method, you agree that the following personal information stored by Diapolo Media Kft. (222 Nagytetenyi Street, Budapest, 1225.) in the user database of www.diapolomedia.hu will be transferred to OTP Mobil Kft. (1093 Budapest, Közraktár u. 32) as a data controller. Scope of data transmitted: username, last name, first name, country, phone number, e-mail address. The purpose of the data transfer is to provide customer support to users, transaction confirmation and fraud-monitoring to protect users.

4.9.4. Subsequent bank transfer: select it if you want to settle the value of the order after having received it. The post-pay transfer method is only available to contract partners and after the third order, for a new partner, you can apply for a personal consideration in writing at info@diapolomedia.hu.

4.10. After clicking on the payment method, click on "Next" to upload the graphic material of the material if you have it. The Service Provider accepts only the stock made with the parameters indicated in the Material Leading Guidelines. If the uploaded material does not comply with the Material Leading Guidelines, the Service Provider charges a number of charges for the production of printing material previously notified to the User.

4.11. Click the "Next" button to see all the details of your order on the User's Order Summary page. Click the "Order" button to finalize your order. The total amount shown here does not include the price of graphic editing since it can be calculated accurately by the Service Provider only in proportion to the work performed.

4.12. If there is an error or defect in the webshop in the product prices, we reserve the right to make corrections. In such a case, we will immediately inform the buyer about the new data after the error is detected or modified. The buyer then can confirm the order once more, or it is possible for any party to withdraw from the contract.

4.13. The total amount payable is based on the aggregate order and the confirmation letter for all production-related costs when printing a printed matter or ordering a non-printing product. If you require a graphic editing of the order, you must add the fee to the final amount in addition to the cost of production, after approving the print graphic. The bill contains the bill. The user is obliged to check the package at delivery before the courier and in case of possible damage to products or packaging, he or she is obliged to request a record and in case of damage the package is not obliged to take over. Subsequent, non-recorded complaint by the Service Provider does not accept it! Packages are delivered on working days between 8:30 am and 16:30 pm.

4.14. Correcting Input Bugs: A user can step back to the previous phase before completing the order process, where he/she can improve the input data.

4.15. The user will receive an automatic confirmation after submitting the order by e-mail (Please also check your spam folder!). If this confirmation is received from the User's order within a reasonable period of time, but no later than within 48 hours, the User shall be exempt from the contractual obligation or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the Service Provider. The Service Provider excludes the confirmation of the confirmation if the confirmation does not arrive in time because the User has entered a bad email address during the registration process or because of the saturation of the account associated with her account, she can not receive a message.

5. THE PROCESSING AND PERFORMANCE OF THE ORDERS

5.1. Orders are processed during opening hours, which takes place between 8:30 am and 16:30 om on business days. In addition to the times specified for processing the order, it is possible to place the order, if it is after the expiration of the working time, the processing of the order will be on the next day. Orders submitted after 16:00 pm are considered by the Service Provider as next business day delivery. The Service Provider shall not be liable for the contents of the delivered material (miss writing, spelling mistake, graphic error) and quality. Errors of this type are not considered a printing error.

5.2. If the Printing Service has been made by the Service Provider, it will send a visual design to the User, which, if accepted, will be produced by the Service Provider. Products manufactured from the approved visual design will not accept content claims by Service Provider.

5.3. The Service Provider can only arrange color matching on a sample or proof basis with the appropriate printing material. In all other cases we will not be able to accept color reprimand. You can indicate a call to color matching by the user in the "Comment" field.

5.4. The Service Provider indicates the general delivery deadlines in the description of the product, which is valid from the delivery of printed matter to the Service Provider. Service Provider and User are not agreed upon at the time of delivery, the Service Provider shall be obliged to perform the Contract within thirty days from the date of receipt of the order by the Service Provider at the time or within the time specified in the request of the User, without notice.

5.5. If the Service Provider fails to fulfill its contractual obligations because the contracted product can not be prepared, it shall promptly inform User thereof and reimburse the amount paid by User immediately but not later than thirty days. Fulfillment of this obligation The Supplier shall not be exempt from any other consequences of his breach of contract.

5.6. The Service Provider shall not be liable for possible changes in raw materials or descriptions due to the supplier's unavailability or for reasons beyond its control. The Service Provider reserves the right to refuse all orders already acknowledged in whole or in part. Partial fulfillment can only take place after consultation with the User!

5.7. When printing a book, referring to the government decree in force, if the publisher (press) is obliged to submit 6 copies to the National Szechenyi Library for more than 50 public works, the cost of which is the publisher (Client). When ordering in writing, the buyer must declare that the manufacturer (printing company) + 6 copies must produce a copy of the ordered quantity. The consignment is sent to the OSZK by delivering a copy of the obligatory copies and the delivery cost is also borne by the customer, the cost of which is indicated on the order by the manufacturer.

6. RIGHT OF DISPOSAL

6.1. Regulation No 17/1999 on distance contracts. (II.5) Government Decree, Directive 2011/83 / EU of the European Parliament and of the Council, as well as 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.), The User is not entitled to the right of withdrawal, since the Service Provider prepares the printed products individually or on an express request from the User's specific instructions. In the case of delivery, if the User is dissatisfied with the printed product obtained, upon receipt of the package, he may write it in writing to the Service ertekesites@diapolomedia.hu. The Service Provider must respond to the customer's complaint within one business day.

6.2. If the Service Provider makes a mistake, the order is fully rebuilt with the original parameters.

6.3. The consumer may also not exercise his right of withdrawal

a. in the case of a service contract, after completing the service as a whole, if the undertaking commenced the performance with the prior consent of the consumer and the consumer has acknowledged that he will lose his right of cancellation after completing the service;

b. in respect of a product or service the price or charge of which may not be influenced by a financial market which may not be influenced by the business, may also depend on the fluctuation of the time allowed for withdrawal;

c. perishable or short-lived product;

d. in the case of a sealed package which can not be returned after a breakdown following sanitary or hygienic reasons;

e. for a product which, by its very nature, is inseparably blended with another product after delivery;

f. in respect of an alcoholic beverage the actual value of which does not depend on market fluctuations in a way which is not liable to influence the business and the prices of which were agreed upon by the parties at the time of the conclusion of the sale contract but the contract is concluded only after the thirtieth day after the conclusion;

g. in the case of a business contract where the undertaking seeks to contact the consumer at the explicit request of the consumer for urgent repair or maintenance work;

h. for the sale of a sealed package of audio or video recordings and the purchase of a copy of a computer software if, after the transfer, the consumer has opened the packaging;

i. newspapers, journals and periodicals except for subscription contracts;

j. in the case of contracts concluded at a public auction;

k. in the case of a contract for the provision of accommodation, carriage, car rental, catering or leisure-time services, other than housing services, where a performance date or time limit specified in the contract has been concluded;

l. in the case of a digital content provided on a non-tangible medium, where the undertaking commenced the performance with the express prior consent of the consumer and, at the same time, with the consumer's consent, acknowledged that he was losing his right of withdrawal after the performance commenced.

6.4. The user can only be held liable for the loss of value in the goods if it is due to a different treatment than the need to establish the nature, properties and operation of the goods.

6.5. The user should pay particular attention to the intended use of the product, as the damages caused by its improper use are borne by the User!

6.6. 45/2014 on the detailed rules for contracts between the consumer and the business. (II.26.) Government Order can be reached here.

6.7. Directive 2011/83 / EU of the European Parliament and of the Council can be found here.

6.8. You can also contact the Service Provider with other complaints by using the contact details found in this Policy.

6.9. The right of withdrawal does not apply to a business, that is, a person who is engaged in the profession, self-employment or business.

7. WARRANTY

7.1.The Service Provider submits a one-year warranty for the products covered by the mandatory warranty. In the case of non-compliant products, the Service Provider will provide a guarantee for six months. The Service Provider provides detailed information on the specific terms of the latter at User's request.

7.2. Within six months from the date of purchase, a User shall be exempted from the warranty only if he or she proves that the defect of the Product has occurred after delivery to the consumer. Thus, the Service Provider is not obliged to accept the objection if it proves properly that the product has become defective due to improper use. However, six months after its completion, the burden of proof is passed on to the consumer side, ie, in the event of a dispute, the User has to prove that the defect existed at the time of delivery. There is no defective performance if the product defects are known or are recognizable to the User.

7.3. The User shall be entitled to enforce the warranty right within two years of limitation from the date of delivery.  If the User can not validate his claim for reasons that can be saved, in particular, if the error was not recognizable by the nature or by the nature of the matter within the above deadline, the period of validity of the warranty rights shall be three years from the date of delivery.

7.4. The warranty warranties and / or warranty the Service Provider shall be repaired, replaced or re-delivered free of charge by the Service Provider. If such errors occur to the User, User shall promptly notify the Service Provider in writing of any warranty or warranty claims.

7.5.The warranty the User is obliged to present the invoice received from the Service Provider. In the event of a warranty claim, the User may first claim rectification or replacement, after which the right of down payment or withdrawal may be granted. The defect can be considered as a warranty or negligence within 2 months of discovery. at the expiration date. The User is liable for damage resulting from the delay of the communication.

7.6. The Service Provider shall not be liable for warranties or warranties of any kind resulting from natural wear and tear, and for damages resulting from improper or negligent handling, excessive wear or damage resulting from the transfer of the risk of injury, or other improper use or other unintended use of the Products.

Acessory Warranty

7.7. In which case can a User use a product warranty?

In the event of a misuse of a webshop by a user webshop, you may enforce a claim claim against the enterprise in accordance with the Civil Code.

7.8. What rights do the User have for the claimant's claim?

The user may, at his option, have the following assurance claims: he may request correction or replacement unless the fulfillment of any claim made by the User is inconsequential or would entail a disproportionate additional cost to the enterprise. If you have not requested or requested a correction or replacement, you may request a proportional delivery of the consideration or you may repair or correct the error at the expense of the user, or you may also terminate the repair or otherwise terminate the contract. You may also switch from one's choice of warranty right to another, but the cost of the transition will be borne by the User, unless it is justified or the business has given cause.

7.9. What is the deadline for validating the User's Assurance Claim?

The User is obliged to disclose the error immediately after discovery, but not later than within two months of discovery of the error. At the same time, please note that beyond the two-year limitation period from the performance of the contract, you will no longer be able to enforce your warranty rights.

7.10. To whom can you enforce your warranty claim?

The user can enforce his / her warranty claim against the business.

7.11. What other conditions are you having to enforce your warranty rights?

Within six months from the date of delivery, there is no other condition to enforce your claim claim claim beyond the notification of the error if the User verifies that the product or service was provided by the webshop operator. However, after six months from the date of delivery, the User shall be required to demonstrate that the defect recognized by the User was already at the time of execution.

Product Warranty

7.12. In which case can a User use a product warranty?

In the event of a defect in a move (product), the User may, at his option, claim a warranty or warranty claim.

7.13. What are the rights of the User under the product warranty claim?

As a product warranty claim, you may only ask for repair or replacement of the defective product.

7.14. In what cases is the product considered to be defective?

The product is defective if it does not meet the quality requirements in force when it is placed on the market or if it does not have the features specified by the manufacturer.

7.15. What is the deadline for validating User's Product Claims?

Your Product Claims may be validated by the User within two years of the date of placing the product on the market. After this deadline, he will lose his entitlement.

7.16. To whom and on what other conditions can you demand your product warranty claim?

You may only claim your Product Claims against the manufacturer or distributor of the movable product. A product defect must be proved by a user when claiming product liability.

7.17. In which case is the manufacturer (distributor) exempted from his product liability obligation?

The manufacturer (distributor) is only exempted from the product liability obligation if he/she can prove that:

  • the product has been manufactured or placed on the market for non - business activities, or
  • the error was not recognizable at the time of placing on the market according to the state of the art and the state of the art
  • the product defect stems from the application of a statutory or mandatory regulatory requirement.

The manufacturer (distributor) has sufficient evidence to justify the exemption.

Please note that due to the same defect, you may not be able to enforce the warranty and warranty claims simultaneously and simultaneously. However, in the event of a successful validation of your product warranty claim, you may claim the warranty claim for the replaced product or the part repaired to the manufacturer.

Warranty

7.18. In what case can a User use the right of access to the service?

In the case of incorrect performance, Section 151/2003 of the Consolidated Law on Certain Long-Term Consumer Goods. (IX.22.) Korm., The company operating the webshop is warranted.

7.19. What rights and timelines are covered by the warranty?

The warranty period is one year. The warranty period is the transfer of the consumer goods to the consumer or when the product is put into service by the distributor or his authorized representative, commencing with the date of commissioning.

7.20. When is the company exempt from the obligation to guarantee it?

The undertaking's guarantee obligation is exempted only if it proves that the cause of the fault occurred after the delivery. Please note that due to the same error, you may not claim warranty and warranty claims, product warranty and warranty claims simultaneously or simultaneously, otherwise the User's rights are warranted regardless of the rights described in the Product and Assurance Warranty sections.

8. PROCEDURE FOR THE WARRANTY QUOTATION

8.1. In a contract between a consumer and a business, the parties' agreement on the provisions of the regulation may not depart from the consumer's disadvantage.

8.2. The consumer is obliged to prove the conclusion of the contract (invoice or even receipt).

8.3. The undertaking is obliged to include a record of the consumer's claim for warranty or warranty.

8.4. A copy of the minutes shall be made available to the consumer promptly and verifiable.

8.5. If the undertaking can not comment on the performance of the consumer's warranty or warranty claim upon its notification, it must inform the consumer in a verifiable manner within five working days of its position, including the grounds for refusal and the opportunity to make contact with the conciliation body.

8.6. The undertaking is obliged to keep the minutes for three years from the date of its inclusion and to present it at the request of the audit authority.

8.7. The company should endeavor to make corrections or replacements within a maximum of fifteen days.

9. MISCELLANEOUS PROVISIONS

9.1.The Service Provider has the right to make use of the contributor. It has full responsibility for its unlawful conduct, as if it had committed the unlawful conduct itself.

9.2. If any part of this Policy is invalid, unenforceable, or enforceable, it does not affect the validity, legality and enforce ability of the remaining parts.

9.3. If the Service Provider does not exercise his right under the Rules, failure to exercise his right shall not be considered a waiver of that right. Any waiver of the right applies only in the case of an express written declaration. The fact that the Service Provider does not strictly adhere to a substantive condition of the Code or stipulates it does not mean that it will waive its subsequent adherence to strict adherence to that condition or clause.

9.4. The Service Provider and the User are trying to settle their dispute in a peaceful way.

9.5. By ordering a user, you automatically contribute to receiving marketing newsletters.

10. COMPLETION OF COMPLAINTS

10.1. The purpose of our printing is to ensure that all orders are delivered in the right quality and with the customer's full satisfaction. If you still have a complaint about the contract or its fulfillment, you may report your complaint to the following contact details:

  • By e-mail: info@diapolomedia.hu
  • By mail:222 Nagytetenyi Street, Budapest, 1225

10.2. The Service Provider will immediately examine and, if necessary, remedy the oral complaint. If the buyer disagrees with the handling of the complaint, the Service Provider shall promptly take a minute of the complaint and its position and pass it a copy of the complaint to the buyer. If an immediate investigation of the complaint is not possible, the Service Provider shall take a record of the complaint and hand it a copy of the complaint to the purchaser. 

10.3. The written complaint will be answered in writing within 30 days by our webshop. The reason for rejecting the complaint is justified. The copy of the response will be retained for 3 years and will be presented to the control authorities at their request.

10.4. You can also complain to the National Consumer Protection Authority:

National Authority for Consumer Protection
Address: 6 József krt., Budapest, 1088
Mailing address: PF: 20, Budapest, 1428
GPS coordinates: X 19,071     Y 47,496
coordinates: +36 1 459 4800
Fax number: +36 1 210 4677
E-mail: nfh@nfh.hu

Budapest, 2018. May 25.